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What Free Phone Does Assurance Wireless Give You?

Written by: Jeremy Moore
August 9, 2023

Assurance Wireless, a prominent provider in the Lifeline Assistance program, offers eligible customers a free phone, alongside other benefits like free monthly minutes, unlimited texting, and data. But what free phone does Assurance Wireless give you? Let's delve into the details to uncover the specifics of the phones provided and their features.

Understanding Assurance Wireless

Before diving into the exact phone models, it's essential to understand the context. Assurance Wireless, operated by Virgin Mobile, is part of the federal Lifeline Assistance program. The primary objective is to ensure that everyone, irrespective of their financial situation, has access to essential communication services. Given this, Assurance Wireless provides its customers with mobile phones that can effectively cater to basic communication needs, plus a bit more.

Eligibility Criteria for a Free Phone

Being a part of the Lifeline Assistance program, Assurance Wireless offers free phones to individuals who meet specific criteria. Here's a breakdown of the eligibility requirements:

  • Income-Based Eligibility: One of the primary ways to qualify is based on your household income. If your income is at or below 135-150% of the federal poverty guidelines (this percentage can vary slightly by state), you may be eligible. It's essential to provide proof of income, such as recent tax returns, pay stubs, or a letter from an employer.

  • Participation in Federal Assistance Programs: Individuals who are part of federal assistance programs like Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), or certain Tribal Programs might automatically qualify for a free phone from Assurance Wireless.

  • State-Specific Requirements: Some states might have additional qualifying programs or slightly different criteria. It's crucial to check the specific requirements for your state.

  • No Duplication: Lifeline is a federal benefit, and federal rules prohibit anyone from receiving multiple Lifeline services. That means you can't get a free phone from Assurance Wireless if you're already receiving a Lifeline benefit from another provider.

The Phones

Historically, Assurance Wireless has offered a variety of phones ranging from basic flip phones to more modern smartphones. The exact model you might receive can vary based on availability, region, and other factors. Some of the common brands and models provided in the past include:

  • Kyocera Jax: A basic phone ideal for calling and texting.

  • ZTE Quest: A simple Android smartphone with basic features suitable for everyday tasks like browsing, checking emails, and using apps.

  • Unimax UMX: Another budget-friendly Android device with essential features like a camera, internet browsing, and app capabilities.

  • Coolpad Avail: A slightly more advanced phone compared to the previous models, but still very much a basic smartphone.

Advantages of Using Assurance Wireless

Assurance Wireless, a key player under the Lifeline Assistance program, is not just about providing free phones; it's about ensuring comprehensive, reliable, and valuable communication services. Here's a deeper look into the myriad benefits of choosing Assurance Wireless:

No Annual Contract: Flexibility at its Best

  • Freedom from Commitment: Assurance Wireless understands that binding users with lengthy contracts can be restrictive. Their no-contract policy ensures that customers are not tethered to long-term commitments, offering genuine freedom in mobile communication.

  • Easy Onboarding and Exit: Without the encumbrance of a contract, users find it straightforward to start using Assurance Wireless and, if needed, to switch services without any hefty penalties or complications.

Nationwide Coverage: Stay Connected Everywhere

  • Expansive Network: Assurance Wireless leverages a wide-reaching network, ensuring that users have signal strength in urban centers, suburbs, and even many rural areas.

  • Consistent Quality: It's not just about coverage breadth but also about quality. Users can expect consistent and clear call quality across the network's vast expanse.

Essential Features Included: More than Just Basics

  • All-in-One Packages: Assurance Wireless plans are holistic. With features like voicemail, caller ID, and call waiting bundled in, users don't have to worry about paying extra for essential services.

  • Simplified Experience: The inclusion of these features without additional costs ensures a transparent and straightforward billing experience, devoid of hidden charges or unexpected fees.

Peace of Mind: Safety and Assurance Combined

  • Emergency Preparedness: In crisis situations, having a reliable phone service can be lifesaving. Assurance Wireless ensures users can connect to emergency services, keeping them safer.

  • Stay in Touch: The emotional value of staying connected with family and friends can't be understated. Assurance Wireless bridges distances, ensuring no one feels isolated due to a lack of communication tools.

Additional Services: Catering to Varied Needs

  • Global Connectivity: With affordable international calling options, users are not just limited to domestic communication. They can connect globally without burning a hole in their pockets.

  • Tailored Plans: Recognizing that different users have different needs, Assurance Wireless provides options to buy additional minutes or more data. These add-ons are priced affordably, ensuring that users always get value for their money.

Features of the Phones

The smartphones provided by Assurance Wireless usually come with the following features:

  • Calling & Texting: As expected, the phones support basic calling and texting functionalities.

  • Camera: Most models come equipped with a camera, albeit not the high-end ones found in flagship smartphones.

  • Internet Browsing: They support internet browsing, allowing users to stay updated and access online services.

  • App Usage: Users can download and use apps, but it's important to remember that these are entry-level smartphones, so they might not support heavy or resource-intensive applications.

Points to Remember

When considering Assurance Wireless as your service provider, there are several nuances to be aware of regarding their phone offerings:

  1. Variability in Models: The free phone provided by Assurance Wireless is determined by their current inventory and availability. Therefore, the exact model you receive may vary, and it's possible that two individuals might receive different models based on the timing of their applications.

  2. Basic Functionality Over Flashiness: The phones are designed primarily for essential communication needs. While they might offer several smartphone features, they may not hold up against the premium features or sleek designs of the latest flagship devices in the market.

  3. Opportunities to Upgrade: Assurance Wireless recognizes that some customers might desire more advanced features. To cater to this, they often provide options for users to upgrade to specific models, usually at a discounted price that's more affordable than mainstream market rates.

  4. Limited Warranty: It's essential to understand that the free phones provided might come with a limited warranty. Ensure you're aware of the warranty's duration and what it covers so there are no surprises down the line.

  5. Device Compatibility: If you decide to switch from Assurance Wireless to another carrier in the future, there's no guarantee that the free phone will be compatible with other networks. Some devices might be locked to the Assurance Wireless network for a specified period.

  6. Additional Costs for Extras: While the basic services and the phone might be free or heavily discounted, there could be additional charges for extra services or features, such as international calling or additional data packages.


How do I apply for a free phone from Assurance Wireless?

To apply for a free phone through Assurance Wireless, you can visit their official website and fill out the online application. You'll need to provide relevant documentation to prove your eligibility, which can be based on income or participation in federal assistance programs. Alternatively, you can also call their customer service for assistance with the application process.

Can I choose a specific phone model when applying with Assurance Wireless?

No, the exact phone model you receive from Assurance Wireless is based on their current inventory and availability. While you can't select a specific model during the application, Assurance Wireless does provide options for users to upgrade to specific models at discounted prices after they've joined the program.

If I lose or break my Assurance Wireless phone, will it be replaced for free?

If you lose or damage your Assurance Wireless phone, there might be a fee associated with getting a replacement. It's essential to contact their customer service promptly to report the loss or damage and understand the specific terms and fees related to replacements.

How long does it take to receive the free phone after my application is approved?

Once your application is approved, it typically takes a few business days to a couple of weeks for your free phone to be shipped and delivered to you. The exact duration might vary based on factors like your location and current demand.

Can I port my existing phone number to Assurance Wireless?

Yes, most of the time, you can keep your existing phone number when switching to Assurance Wireless. During the application process, make sure to indicate that you wish to port your number. However, always check with their customer service to ensure the process goes smoothly and to understand any specific requirements or steps involved.


Assurance Wireless provides a range of free phones to its eligible customers, ensuring that they have access to essential communication tools. While the exact model might vary, customers can expect a basic smartphone or mobile phone that caters to everyday needs. If you're considering the Lifeline program and wonder, "What free phone does Assurance Wireless give you?" rest assured knowing that you'll receive a device that can keep you connected with the world.

Unlock the potential of seamless connectivity with AT&T's Affordable Connectivity Program. Don't let costs hinder your digital experience. Dive in now to discover a world of affordable and reliable communication tailored for you in this guide by We Are All USA.

Jeremy Moore
With a deep understanding of the challenges faced by individuals in difficult financial circumstances, Jeremy is dedicated to empowering others to access the benefits, grants, and assistance programs that can transform their lives.
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