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Unlock Affordable Internet with the T-Mobile EBB Program

Written by: Jeremy Moore
August 3, 2023

The Emergency Broadband Benefit (EBB) program is a federal initiative designed to ensure affordable internet access to those who need it most, particularly in light of the digital divide widened by the COVID-19 pandemic. As a major participating provider, T-Mobile has stepped forward with its EBB program to help eligible households. This article will delve into the specifics of the T-Mobile EBB program and how it can benefit you.

Understanding the T-Mobile EBB Program

T-Mobile, one of the largest telecommunications companies in the United States, is a participating provider in the EBB program. They are committed to providing affordable and reliable internet services to eligible households. As part of their participation in the EBB program, T-Mobile provides qualifying customers with discounts on their monthly internet bills and a one-time discount on a device, if available.

Qualifying for the T-Mobile EBB Program

The T-Mobile Emergency Broadband Benefit (EBB) program is designed to ensure that low-income households have access to affordable internet services. In order to access these benefits, a household must meet at least one of the following eligibility criteria set forth by the Federal Communications Commission (FCC):

  • Lifeline Program Qualification: The Lifeline program is a federal assistance initiative that provides a monthly discount on phone or internet services to eligible low-income subscribers. If a household is already enrolled in the Lifeline program, it automatically qualifies for the T-Mobile EBB program.

  • Free and Reduced-Price School Lunch or Breakfast Program: Families with children who receive free or reduced-price meals through the school lunch or breakfast program also qualify for the T-Mobile EBB program. These school meal programs are typically available to students from low-income households, thus making them eligible for additional assistance like the EBB.

  • Federal Pell Grant Recipients: College students who have received a Federal Pell Grant in the current award year are eligible for the T-Mobile EBB program. Pell Grants are generally awarded to undergraduate students who display exceptional financial need.

  • Substantial Loss of Income Due to Job Loss or Furlough Since February 29, 2020: The COVID-19 pandemic has caused a significant increase in unemployment and furloughs. Households that have experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers are eligible for the EBB program.

Applying for the T-Mobile EBB Program

The application process for the T-Mobile EBB Program is designed to be as straightforward and accessible as possible to ensure that eligible households can swiftly secure the assistance they need. Here is an elaboration of the step-by-step procedure:

  1. Visit the T-Mobile EBB Program Webpage:

Start by navigating to the official T-Mobile EBB Program webpage. This online resource will provide a wealth of information about the program, its benefits, and detailed guidelines on how to apply.

  1. Complete the Application Form on the FCC's EBB Program Website:

The application process begins on the FCC's EBB Program website. You will be required to fill out a comprehensive application form with your personal information, as well as details about your household's eligibility. This could pertain to your involvement in federal assistance programs like Lifeline, the free and reduced-price school lunch or breakfast programs, or details about recent job loss or furloughs.

  1. Provide Necessary Documents to Prove Your Eligibility:

To confirm your eligibility, you will be asked to submit documents that corroborate the information provided in your application form. This might include proof of participation in federal assistance programs, a copy of your Federal Pell Grant letter, or evidence of significant income loss due to job loss or furlough since February 29, 2020. The documents required will depend on your specific circumstance.

  1. Receive Approval from the FCC:

Once your application is submitted, along with all necessary documents, the FCC will review your application. If everything is in order and your household meets the qualifying criteria, the FCC will approve your application. It's essential to note that approval times can vary depending on the volume of applications received by the FCC.

  1. Contact T-Mobile to Set Up Your Discounted Services:

Once you receive FCC approval, the final step is to contact T-Mobile to activate your EBB Program benefits. The contact information for this step will be available on the T-Mobile EBB Program webpage. During this step, T-Mobile representatives will guide you through the process of setting up your discounted internet services, ensuring you understand the details of the program and the benefits you'll receive.

Services Offered under the T-Mobile EBB Program

Central to T-Mobile's participation in the Emergency Broadband Benefit (EBB) Program is its commitment to reducing monthly broadband costs for eligible households. Recognizing the need for reliable, high-speed internet in our increasingly digital world, T-Mobile provides a substantial discount of up to $50 per month on its broadband services. This reduction can significantly ease the financial burden of maintaining internet connectivity, especially for low-income families.

For residents on qualifying Tribal lands, this initiative becomes even more beneficial. Recognizing the specific challenges faced by these communities, T-Mobile further increases the monthly discount to $75. This enhanced discount can play a crucial role in bridging the digital divide in Tribal lands, empowering residents with affordable access to vital online resources.

Potential Device Discounts under the T-Mobile EBB Program

The EBB program also includes a provision for a one-time device discount, reducing the financial barriers to device ownership. However, the provision of this discount is not mandatory for all providers participating in the EBB program and varies from one service provider to another.

For those interested in whether T-Mobile offers this device discount, the most accurate and up-to-date information can be obtained from T-Mobile directly. Potential beneficiaries can either contact T-Mobile's customer service or visit their dedicated EBB webpage. These resources can provide clear guidelines on whether T-Mobile extends the device discount, what devices are covered, and the process to claim this benefit.

It's important to remember that the goal of the T-Mobile EBB program is to make both broadband services and digital devices more affordable and accessible. By understanding the extent of the services T-Mobile offers under the EBB program, eligible households can best leverage these benefits to meet their digital needs.

Maximizing Your Benefits

To maximize the benefits of the EBB program, consider combining these services with other T-Mobile programs, such as the T-Mobile Lifeline program. With the right combination of services, you can ensure you're getting the most bang for your buck.

Frequently Asked Questions

Is the T-Mobile EBB program available nationwide?

Yes, the T-Mobile EBB program is available across the United States. However, the exact offerings and availability may vary depending on location. It's best to confirm your eligibility and the services available in your area by contacting T-Mobile directly or visiting the T-Mobile EBB program webpage.

How long will the T-Mobile EBB program last?

The T-Mobile EBB program is temporary in nature. It is funded through a $3.2 billion budget allocated by the U.S. government and will last until the fund is exhausted or the government declares an end to the COVID-19 pandemic. Whichever comes first.

Can I avail of the EBB discount if I'm already a T-Mobile customer?

Yes, existing T-Mobile customers who meet the eligibility criteria can apply for the T-Mobile EBB program. It's not limited to new customers. Current customers can contact T-Mobile or visit the T-Mobile EBB program webpage for information on how to apply.

Can the T-Mobile EBB program be combined with other T-Mobile offers or discounts?

In most cases, the EBB program can be combined with other T-Mobile programs like the T-Mobile Lifeline program. However, specific combinations and restrictions may apply, so it's advised to contact T-Mobile directly or visit their EBB program webpage for detailed information.

What happens when the EBB program ends? Will I still get the discount on my broadband service?

When the EBB program ends, the monthly discounts will also cease. At that point, unless you change or cancel your service, you could be subject to T-Mobile's regular rates, terms, and conditions. T-Mobile is required to give customers notice about the end of the program and obtain their consent to continue services without the EBB discount.


The T-Mobile EBB program provides a fantastic opportunity for eligible households to get the internet access they need in these digitally driven times. By understanding the specifics of the program and how to apply, you can ensure that you're making full use of the benefits available to you. For more information, visit the T-Mobile EBB program page or reach out to T-Mobile customer service.

Learn how you can secure a free government phone from Tracfone and get connected! Read the resources by We Are All USA and gain the benefits you need.

Jeremy Moore
With a deep understanding of the challenges faced by individuals in difficult financial circumstances, Jeremy is dedicated to empowering others to access the benefits, grants, and assistance programs that can transform their lives.
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