We Are All USA Logo

Assurance Wireless Swap Phones: Your Guide to Upgrading

Written by: Jeremy Moore
August 8, 2023

With the rapid advancements in technology, "Assurance Wireless swap phones" has become a popular search among users. It's evident that people frequently seek to upgrade their mobile devices. If you're an Assurance Wireless customer contemplating a phone swap for a newer or different model, you've landed on the right guide. Here, we'll delve deep into the Assurance Wireless phone swap process, elucidating the benefits and highlighting key considerations during the switch.

What is Assurance Wireless?

Before delving into the swap process, let's revisit what Assurance Wireless is. Assurance Wireless is a service provided by Virgin Mobile, which falls under the federal Lifeline Assistance program. It offers eligible customers a free smartphone, monthly data, unlimited texting, and free monthly minutes. The objective of Assurance Wireless is to ensure that everyone, regardless of their financial situation, has access to essential communication services.

Why Swap Phones on Assurance Wireless?

Making the decision to swap your phone is significant, especially if you've grown accustomed to your current device. However, various factors could lead Assurance Wireless users to consider making the switch. Here's a more in-depth look into the reasons you might want to swap phones on Assurance Wireless:

Upgraded Features

  • Camera Quality: As smartphone technology rapidly evolves, camera improvements are among the most noticeable upgrades. Newer phone models often come with advanced camera features like optical zoom, low-light photography, ultra-wide lenses, and better image stabilization. If you love capturing moments, an upgrade might be well worth it.

  • Battery Life: A longer-lasting battery is a boon for everyone. As manufacturers enhance battery technology and optimization, newer models tend to offer prolonged usage, faster charging capabilities, and more cycles before noticeable battery degradation.

  • Processing Speeds: A faster processor means smoother multitasking, better handling of intensive applications, and a generally more responsive phone experience.

  • Enhanced Features: From facial recognition to augmented reality functionalities and improved water resistance, newer phones come equipped with a suite of features designed to enhance user experience.

Damaged Phone

  • Wear and Tear: Over time, physical buttons might become less responsive, or ports could wear out.

  • Irreparable Damage: Situations like water damage or a completely shattered screen can make your device virtually unusable. In such cases, swapping becomes more of a necessity than a choice.

  • Decreased Performance: Over time, and especially after multiple drops or exposure to extreme conditions, your phone's overall performance may decline, even if there's no visible external damage.

Software Updates

  • Security: Older models that are no longer supported might not receive crucial security patches, making them vulnerable to malware and hacks.

  • New Features: Software updates often come with new functionalities, UI improvements, and system enhancements that older phones might not be able to support.

  • App Compatibility: As operating systems evolve, some apps might only be supported on newer versions. This could mean you're unable to download or update vital apps on an outdated device.

Personal Preference

  • Design & Ergonomics: Smartphone designs are continuously evolving. You might be drawn to the sleekness of newer models, the feel of them in your hand, or even just a color option that wasn't previously available.

  • Operating System Enhancements: Sometimes, it's not just the hardware but the software that appeals to users. You might prefer the features or interface of a newer OS version that's only available in the latest models.

  • Storage Upgrades: Over time, you might accumulate more apps, photos, and files than your current phone can handle. Swapping to a phone with greater storage capacity can be a solution.

How to Swap Phones with Assurance Wireless:

  1. Check Eligibility: Before swapping phones, check if your desired new phone is compatible with the Assurance Wireless service. The network largely uses the Sprint network for coverage, so phones that work on this network are typically compatible.

  2. Backup Your Data: Before switching devices, ensure that all your data—contacts, photos, apps, and other files—are backed up. You can use cloud services, an SD card, or a computer for this.

  3. Contact Assurance Wireless: Once you're ready to swap, get in touch with Assurance Wireless Customer Service. They will guide you through the process and provide the necessary information, such as transferring your phone number and activating your new device on their network.

  4. Activate the New Phone: After contacting customer service, you will receive instructions on how to activate your new phone. This might involve entering certain codes or adjusting settings in your new device.

  5. Test Your New Device: Once activated, make a test call, send a text, and use data services to ensure everything is working smoothly.

  6. Factory Reset Your Old Phone: Before disposing of or selling your old phone, perform a factory reset to erase all personal data from the device.

Things to Remember When Swapping Phones on Assurance Wireless

When considering swapping phones on Assurance Wireless, it's not just about selecting a shiny new device. It's imperative to ensure the transition is smooth and doesn’t interrupt your essential services. Here are crucial things you should bear in mind:

Compatibility Issues

  • Device Restrictions: Assurance Wireless, like many carriers, has specific device compatibility requirements. Before jumping into buying a new device, always consult the Assurance Wireless compatibility list or reach out to their customer service.

  • Network Specifications: Not all phones can support the network bands used by Assurance Wireless. Even if a device is technically "unlocked," it doesn't automatically mean it's compatible.

Potential Delays

  • Service Transfer Time: When you're moving your service from one device to another, there might be a short period during which your service is inactive. It's essential to be prepared, especially if you're dependent on your phone for crucial tasks.

  • Peak Times Impact: Just like any other service, there can be "rush hours" when many users are trying to access customer service or make changes to their accounts. This could mean longer waiting times for your swap to be processed.

Feature Limitations

  • Not All Features Are Supported: While your new phone might boast a plethora of advanced features, it's important to understand that not all of them might be compatible with Assurance Wireless services. For example, certain VoLTE or Wi-Fi calling features might not work as expected.

  • Clarify with Customer Service: Before finalizing your phone swap, a quick conversation with Assurance Wireless customer service can give you clarity on which features of your new device will be fully functional.

Follow Instructions Carefully

  • Prevent Service Interruptions: The process of swapping devices can be technical. Ensure you follow all given instructions step-by-step. Skipping steps or rushing through them might lead to prolonged service interruptions or even potential data loss.

  • Backup Your Data: Before making the swap, it's a good practice to back up all your essential data, such as contacts, photos, and apps. This ensures that even if something goes wrong during the swap, you won't lose any vital information.

  • SIM Card Handling: If you're required to transfer your SIM card from one device to another, handle it with care. A damaged SIM can lead to connectivity issues.

FAQs: Assurance Wireless Phone Swap

How often can I swap phones on Assurance Wireless?

There isn't a strict limit to how often you can swap phones. However, frequent swapping might raise concerns, and you might have to provide valid reasons for the switches.

Will I retain my original phone number after the swap?

Yes, during the swapping process, you have the option to retain your original phone number. Ensure you specify this when contacting customer service.

Is there a fee associated with phone swaps on Assurance Wireless?

While the basic phone swap might not have a fee, there might be associated costs depending on the circumstances, such as if you need a new SIM card. Always check with customer service about any potential charges.

What should I do with my old Assurance Wireless phone after the swap?

After backing up your data and performing a factory reset to erase personal information, you can choose to keep it as a backup, recycle it, donate it, or even sell it.

What happens if I face issues post the phone swap?

If you encounter any issues after swapping phones, such as network connectivity problems or missing services, contact Assurance Wireless customer service. They can assist in troubleshooting and resolving any concerns.


Performing an "Assurance Wireless swap phones" can significantly rejuvenate your mobile experience. Whether you're aiming to tap into the latest features, replacing a compromised device, or just craving a fresh tech experience, this process is your go-to. Always prioritize backing up your data and meticulously follow the outlined process to ensure a hitch-free transition. With your new gadget and the reliable services of Assurance Wireless, you're all set to communicate with flair and finesse.

Upgrade your communication experience today by applying for the Lifeline program. Learn the complete application process in this guide by We Are All USA and start enjoying the Lifeline benefits.

Jeremy Moore
With a deep understanding of the challenges faced by individuals in difficult financial circumstances, Jeremy is dedicated to empowering others to access the benefits, grants, and assistance programs that can transform their lives.
We Are All USA Logo
At weareallusa.org you can explore the array of programs and services available, and take advantage of the opportunities that will shape your path towards a better life.
© 2024 We Are All USA. All Rights Reserved.
DMCA.com Protection Status